ATM Services

Full Service ATM Provider

Goldstar ATM is a full service ATM provider. We provide ATM machines for sale or lease, as well as maintenance and repair, parts and supplies, distribution services, and more. We provide and assist with ATMs for retail use, and for mobile events, helping you bring in maximum revenue from your ATM machine. Whether you need a brand new ATM, an upgrade or a repair, or ATM processing services, we truly do it all. Look to Goldstar ATM for all of your ATM services.

How to prioritize services during COVID-19
ATM Services

How to Prioritize Services During COVID-19

Over the past few months we have come to understand that everything has changed. The way we socialize with one another. The way we work. The way we move about our daily lives. All of these things have changed. Given the trajectory of the COVID-19 global pandemic, we have no idea as to when our lives will go back to “normal” – if ever.  As a result, people are looking for ways to go about their lives, but in ways that are safe and support social distancing measures recommended by local and federal authorities. One of the main ways that life has changed is in how we bank. In our desire to maintain social distancing, online and self-service banking (including the usage of ATMs) is becoming more and more popular. For Independent ATM Deployers (IADs) this means an uptick in the necessity for servicing and even vaulting their ATMs. Therefore, in these times it is imperative that IADs work efficiently, both from a time and financial perspective. IADs will need to take into consideration whether they will handle the increased servicing needs on their own, or whether they can offload that responsibility to a third party. Here are some considerations for IADs during this time: Vaulting With an increase in ATM usage, that means more and more cash is being withdrawn from ATM machines. In order to ensure that IADs are meeting their customers’ needs, ATMs may need to be vaulted on a more regular basis. As an IAD, are you able to take on this additional vaulting on your own or is it worth it to you to contract with a third-party business, such as GoldStar ATM, who can vault your ATMs for you? Maintenance Increased usage of an ATM may necessitate an increase in regular maintenance and servicing. IADs would be wise to partner with a service provider that can provide regular maintenance on ATMs as well as emergency tech support. GoldStar ATM has 24/7 ATM technical support available to provide repairs when you need them. ATM Processing The last thing your customers want is to wait and wait while their transaction processes. Your customers want to be in and out quickly. GoldStar ATM works with data centers that are fully redundant to cut downtime. Redundancy helps ensure that your ATM will have consistently high uptimes. GoldStar ATM connects directly to ATM networks around the country to eliminate the gateway or middleman. By providing customers with fast service and reliable machinery, IADs are able to support this newly resurging way of banking that is becoming more and more popular. And in turn, they will reap the rewards of an increase in foot traffic to their machines, resulting in a boost in convenience fees and, ultimately, their bottom line.

ATM News and Updates, ATM Services

The 5 Most Common ATM Issues Needing Repair

Keeping Your ATMs in Tiptop Condition No one likes to see the dreaded “Out of Order” sign on an ATM. When customers need cash they want, and expect, the ATM to work as needed. ATM owners would be wise to conduct regular servicing and maintenance on their ATMs so as to avoid frustrated customers who cannot access their cash. Nevertheless, ATMs are machines and machines sometimes break. There are 5 common ATM issues that owners should keep an eye out for because they will likely need to be repaired by an ATM service professional. 1. Faulty Dispenser A rare, but exceedingly frustrating issue that can occur is an ATM that has a faulty dispenser. This means that a customer has inserted their bank or credit card into the ATM and entered their passcode or pin. They’ve selected to withdraw cash and the cash amount, but the machine fails to dispense the cash or the right amount of cash. And yet, the customer’s account has been debited the full amount. This kind of issue needs to be remedied right away as it creates hassles for both the customer, the ATM owner, and the issuing bank. When an ATM fails to dispense the requested cash, customers will likely file a claim against the owner for the amount debited from their account. ATM owners will need to do everything they can to find out what happened. In addition to calling out a service repair professional, ATM owners will likely need to watch any surveillance video to see what happened during that transaction, count the machine’s cash totals, and look for any hidden devices that may have directed the cash elsewhere. Since faulty dispensers can create quite the headache for everyone involved, and are a security risk, regular maintenance for ATMs is recommended to prevent this from happening in the first place. 2. Worn Out Card Reader Every bank card or credit card has a dark stripe on the back. That line is a magnetic strip which contains specific details about the card and its owner. When the bank or credit card is swiped at an ATM, the reader verifies the information on the card before it authorizes the transaction. Over time, especially if the machine is highly used, ATM card readers can wear out. This means that the information on the back of the card cannot be read to verify the card user’s banking information. An ATM service repair professional can examine the reader to see if it needs to be cleaned, repaired, or fully replaced in order to work properly again. 3. Broken Keypad Many ATMs still have a physical keypad on their machine where customers enter their passcode or pin in order to complete their transaction. Every once in a while these keypads can break, effectively causing the ATM to become unusable. A button on the keypad might become stuck or generally won’t respond when pressed. Much of the time this is an issue that will need to be repaired by a service repair professional who can disassemble the ATM to figure out why the keypad is not working. 4. Receipt Malfunctions In order to have a record of their ATM transaction, customers need to have a paper receipt. This will help customers identify the time and location of their transaction in the event that there is an issue with the ATM, such as a faulty dispenser. However, periodically an ATM will have an issue with dispensing a paper receipt. Some things that an ATM repair professional will look for are whether or not the machine has run out of paper. Is there a jam in the machine preventing the ATM from dispensing the receipt? Is the printer out of ink? Since the receipt contains vital information about the ATM transaction, it’s imperative that any issues with printing receipts is handled right away. 5. Software Glitches ATM technology has advanced exponentially in recent years. Many, if not most, ATMs now have touch screen and other technology that relies on computer software to function. And like other machines that run on computer software, ATMs can have software glitches. ATM software needs to be updated on a regular basis. However, even with regular maintenance malfunctions can occur. A service repair professional will be able to scan the ATM for viruses, install new and updated software, and fix any glitches that may be occurring. Ensuring a Functioning Fleet While malfunctioning ATMs can be frustrating, not fixing them right away can ultimately cost owners even more money in lost surcharge fees. By having an ATM repair professional at the ready, owners can take care of any issues that arise in a timely manner and get back to business as usual.

ATM Services, Creative ATM Uses, Increasing Sales with ATMs

Top 10 Mobile Events in Need of an ATM

Planning for Your Mobile Event Summer is almost upon us, which means that all across America outdoor mobile events will be held in urban and rural settings alike. Most of these events will have dining options and other various items for purchase. While some vendors have the capacity to accept debit or credit cards, cash is still king at outdoor mobile events. Having an ATM available at mobile events can result in more overall sales, because when customers have access to cash they spend that cash. ATM distributors, such as Goldstar ATM, offer mobile event ATM rentals, with service from start to finish. Goldstar will deliver, set up, and break down the mobile event ATM so that event planners can focus on what they need to. Here are the Top 10 Mobile Events in Need of an ATM: 1. Farmers Markets Farmers markets have been a staple of the summertime experience for decades. When the weather is nice and the crops are in, people flock to summertime farmers markets to purchase fresh, local fruit and vegetables, baked goods, clothing, and other sundries. Oftentimes vendors at farmers markets don’t have the capacity to accept credit or debit cards as payment. Having a mobile ATM at a farmers market ensures that customer purchases are handled with ease. 2. Food Truck Events In the past 5 years, food trucks events have popped up in more and more urban and suburban settings. Neighborhood HOAs, community centers, and city residents have been organizing summer food truck events in greater numbers. Be it a weekly or a monthly occurrence, these events can draw quite the crowd. Considering that spending money on dining is the whole purpose of a food truck event, having a mobile ATM can greater optimize the need for cash. Since some food truck vendors don’t accept credit or debit cards, having a mobile event ATM on site will allow event goers to choose among all of the food trucks available, rather than just the ones that accept cards. 3. Beer Festivals America is quickly becoming a mecca for locally-brewed beer. Many municipalities now have annual beer festivals to highlight the micro-brews in their region. From smaller, artisan beers to larger, more widely distributed beers, breweries attend these events to gain notoriety and celebrate the world of beer. Beer tastings, food vendors, and merchandise all require payment options, and many times they don’t accept cards. A mobile event ATM will allow customers to sample tastings from breweries, purchase a bite to eat, and buy that beer stein they’ve been eyeing. 4. Street Fairs My small, suburban town has a street festival every month from May through September. There are local artists showcasing their work, food trucks to feed the crowd, beer and wine tents, and ice cream vendors, face painting, and balloon artists for the little ones. While some vendors and artists at local street fairs and festivals have the capability to accept credit card payments, many others do not. A mobile event ATM at a local street fair means more money spent on everything from a hand-blown glass bowl for Grandma’s birthday to a tricked out hot dog for dinner. 5. Concerts in the Park Summer means outdoor music events. Who doesn’t love sitting out under the starry sky listening to some talented musicians showcasing their art? Concerts in the park happen all across America, whether it’s a touring music festival or the local symphony playing Pops in the Park. These events often have food and drink vendors and merchandise such as t-shirts and CDs for sale. And many of them require cash. A mobile ATM will allow concertgoers to pick up the latest album of their favorite A Capella group. 6. Parking Lot Carnivals Small towns and urban shopping centers often have the attitude of go big or go home when it comes to summer parking lot carnivals. These events are a right of passage for teens and young kids who love to experience the Tilt-A-Whirl, try to win the big pink elephant at the ping-pong toss, and eat bacon wrapped ice cream. But to ride the rides and play the games you’ll likely need cash. Having a mobile event ATM on site will ensure that little Johnny gets to play the ring toss and eat a chocolate covered banana and cheesy fries. 7. School Fundraisers We all know that schools these days have to do a lot of fundraising to get the capital they need to provide a well-rounded education for their students. In recent years, schools have gotten creative in their fundraising efforts. No longer are bake sales or selling Christmas wrapping paper the go-to fundraising efforts organized by Parent Teacher Associations (PTA). Larger-scale events are now frequently on the school calendar. From school carnivals to Monte Carlo nights to fancy galas, schools are doing everything they can to raise money for their kids. These mobile events most often don’t have the means to accept credit cards. Which means cash transactions are essential. PTA organizations would be smart to have a mobile event ATM available at their events. By doing so, more money will likely flow into the school’s spending coffers. 8. Flea Markets There is no deal like a good deal. Pop-up flea and antique markets can be found in urban parking lots and small-town fair grounds. With so many different vendors available, cash is likely to hold the largest share of transactions. From buying the exact same New Kids on the Block sweatshirt they had when they were a kid to Bento Boxes for their work lunch box, customers will appreciate being able to access cash to complete their whimsical or other all-important purchases. 9. County Fairs A quintessential summertime event of non-urban areas is the local county fair. These events showcase livestock, carnival rides, and Aunt Jenny’s award-winning rhubarb pie. County fairs can be easily summed up as Food, Family, and Fun. But since county fairs typically happen only once a year, the facilities they utilize

ATM Infographics, ATM Services

Infographic: Expect Modernization for the ATM Industry

Expect Modernization for the ATM Industry ATM innovations have included mobile pre-staging for better convenience and contactless accessibility, as of recently.  The ability of the ATM to offer “branch in a box” functionality will keep on increasing.  Embracing modernization will be important for the financial industry, since consumers expect evolution of ATM channels to match the trends. Various studies and reports have shown cash remains extremely popular among consumers despite many discussing the possibility of a cashless society.  It is important for businesses to offer ATM options to consumers who still rely on physical cash.  Use of Data and Analytics when looking at the statistics for the number of ATMs and the frequency of use, it’s clear how valuable ATMs can be for businesses. In 2018, it’s expected that businesses will utilize data and analytics to gather ATM related information.  According to the RBR Global ATM Market and Forecasts to 2022, many financial institutions are offering their customers the opportunity to make automated deposits at ATMs.  This trend will likely continue increasing every year as many advantages come from deposit and recycling. The internet of things and wearable technology begins to play an important role in payments.  Bitcoin ATMs have also been introduced to the market.  These ATMs may bring new experiences for customers this year and in the future.  Even with many new technologies being introduced, it’s clear ATMs will remain very popular and profitable.  

Provide 24/7 service for your ATMs to keep customer complaints down.
ATM Services

How To Handle Customer Complaints About Your ATM

Placing an ATM at your store is not all that you need to do to start earning extra income for your business. In order to drive customers to your store, you must ensure that your ATM is working efficiently and offering premium service to your customers. However, if you notice a drop in customer traffic at your ATM, find a way to get in touch with your customers. Set Up a Helpline The best way to ensure your ATMs are working optimally is to set up a customer helpline. The number of your helpline must be available at the machine so customers can get their issues resolved as soon as possible. Whether a customer’s card is stuck in the machine or the service is slow, your customers will be able to notify you right away so you can eradicate problems as soon as they occur. Be Vigilant If you want your ATM to be the most-used ATM in the area, make sure you monitor your ATM network 24/7. If that’s not possible for you, choose an ATM provider that offers ATM monitoring and tracking services. Such a company ensures that your ATMs are working optimally all the time. In case your ATM fails to function or requires maintenance, immediately report it to your service provider so they can send a technician for help. Apologize for Inconvenience Failing to offer the service that your customers expect from you results in customer displeasure. However, if you offer sincere apology to your customers for the inconvenience that they had to face, you will likely be able to retain them as customers. By reaching out to your customers and being honest with them, businesses can save themselves from losing a huge chunk of customers and income. If you want your customers to stick to you for their cash needs, make sure you are handling their complaints well. The tips given above should help you retain customers and enhance customer satisfaction.

ATM Services, Creative ATM Uses, Increasing Sales with ATMs

3 Tips For Event Planners To Make Good Money

Event planners are responsible for organizing profitable events that not only benefit their clients, but also help earn a good living for themselves. Apart from efficient time management and goal setting, event planners can do a lot more to generate increased revenue. Get as Many Sponsors as Possible The most important thing for an event planner to do is to get event sponsors. Sponsors provide financial support in exchange for brand advertising at the event. Therefore, event planners need to promote their event in such a way that a large number of sponsors are interested in becoming a part of it. The event will also become more popular with a large number of brands sponsoring it. Offer ATM Service Offering an ATM service to your event guests will help them access cash without hassle. Your event attendees will not have to head outside to get cash when they can withdraw money from their accounts at the event location. Rent event ATM machines and place them at different spots throughout the location and enjoy increased revenues. You will not only earn more money in the form of service fee, but also from increased sales. Set-up Food Stalls Don’t let your event guests feel starved at the function. When organizing an event, get in touch with food vendors and restaurants to set-up stalls at your event. Those attending your event will need something to munch on, and if you don’t have any food stalls at the event, they will be left with no option but to eat out. By offering more services to the customers at your event, you will be able to earn more profits. Your guests want to feel pampered and by following the aforementioned tips, you can rest assured that your event will be a big success.

Increase foot traffic with an in-house ATM
ATM Services, Increasing Sales with ATMs

3 Different Ways ATMs Can Help You Get Back Lost Customers

With the economy changing every minute, it has become essential for businesses to come up with unique strategies to capture customer attention. Losing customers that once used to be a part of your customer base can mean great losses for businesses. Therefore, if you want to win over lost customers, you can invest in an ATM machine. Want to find out how an ATM can boost your business and help you get back lost customers, keep on reading: 1.      Cash Not everyone likes to use their credit or debit card to make purchases. That’s the reason many customers look for stores with ATMs so they can withdraw cash to buy goods and services. Therefore, by placing an ATM at your store, you will win back the customers who switched from your brand to another due to the unavailability of an ATM service. 2.      Convenience No one has the time to head to a bank to withdraw cash when they can get cash quickly from the nearest ATM. In-house ATMs are popular amongst customers because they offer superior convenience, allowing them to withdraw desired cash quickly and without hassle. 3.      Easy Access Unlike bank tellers, ATMs are convenient machines that are sometimes placed every few blocks. Due to their easy accessibility, most people opt for ATMs to withdraw cash. Having an ATM at your store will allow you to attract a large number of customers looking for cash. So, when customers visit your store, they will be able to make purchases without worrying about cash. ATMs make it easy for businesses to attract new and lost customers due to the benefits the machines offer. Having an ATM placed at your store will be a solid investment for your business, moving you forward every day.

Having an in-house ATM increases foot traffic and sales.
ATM Services, Creative ATM Uses, Increasing Sales with ATMs

Why Do You Need to Invest in an ATM for Your Customers?

Customers do not want to exit your store to find an ATM machine, return, and then complete their transaction. They would much prefer to find an ATM machine installed at your location. It is wise to offer your customers the ability to to withdraw cash fast in order to make their purchase. Without an in-house ATM, most likely customers will find another store that offers them the use of an ATM. Here are a few reasons you should install an ATM at your store: Convinces People to Spend More Money Most people do not like to carry a large amount of money with them, nor do they like to use their credit card to make a purchase for fear of accumulating debt. Instead, they prefer using an ATM to withdraw cash quickly so that they can make a purchase. How does this benefit you? If you have an ATM installed in your store, customers are likely to spend more in-store via impulse purchases. More People Will Visit Your Store You want to increase footfall in your store. A quick and easy way to increase foot traffic is to invest in an ATM machine. You can market your ATM machine by putting up a sign on the door or window of your store to inform people passing by that you have an in-house ATM. You also may want to stock items that appeal to people coming in to use the ATM near the machine so that people can see them. More Profit from Surcharges Each time a person uses your ATM machine, they will have to pay a surcharge amount or a convenience fee. The more people use your ATM, the more money you will make.

ATM service add-ons to boost your business
ATM Services

The 3 Best Add-Ons to an ATM and Their Benefits

If you want to install an ATM machine at your location because you want to earn more cash, you are likely to be more successful if you get the following three add-ons with your ATM machine: Continuous Monitoring and Maintenance When you purchase an ATM machine, you should secure round-the-clock monitoring and maintenance. If your ATM machine malfunctions, give us a call and we will send our ATM technicians over to your store to fix it ASAP. On our watch, your ATM machine will be fixed the same day it malfunctions. We will not delay the process – in fact, we monitor your ATM machine from our location to ensure it is up and running at all times. If your ATM machine can be fixed over the phone, we will take that route, as it would be the fastest one to get your ATM up and running again. We Will Restock the ATM Machine with Cash Your ATM machine will always be stocked with cash! We will be notified if your ATM machine gets low on cash. We will send someone over to restock it with cash in no time. You will never have to worry about your customers leaving in frustration because the ATM is out of cash. If you’re worried about your ATM ever running low, you can now eliminate that worry from your head. We Will Give You Access to Our ATM Parts and Supplies Store If you have bought, rented, or leased an ATM machine from us, you will receive access to our ATM parts and supplies store. If you ever require a part in the future, you will not have to search all over the internet to find it. Come right here and buy it from us. We will deliver the parts and supplies to your location. If you need us to install it for you, we will do that us well, because we are here to help! The only way you can avail all three of these add-on features is by purchasing, leasing, or renting our ATM machines. Contact us today if you have questions. We can help you figure out the best way to get an ATM set up at your location.  

number one
ATM Services

Can You Start a Business with Just One ATM Machine?

Can you make the impossible possible? Can you start a business with just one ATM machine or do you need more than one? Is One ATM Enough to Make Money? You don’t have to have more than one ATM to earn a steady stream of income. If the location of your business is in an area that attracts a lot of foot traffic, one ATM machine is enough to help you earn some extra money. You may feel that you could use more than one ATM machine as the foot traffic in your store increases. For right now, as you start off, one ATM machine will do what you want it do, which is to help you attract customers and make money while you do other things. How Expensive is It to Get an ATM in the First Place? How expensive an ATM machine is depends on the company you’re getting that ATM from. For instance, at GoldStar ATM, we offer customers different ways they can install an ATM machine in their store. Customers can purchase, lease, or rent an ATM, or become part of our free ATM replacement program. In fact, this makes it easier and cheaper for customers to have more than one ATM machine right from the beginning. How Much Time Would I Need to Invest in Maintaining My ATM? Maintaining one ATM machine can be challenging enough, but maintaining several will cause you to need to spend more time looking after the ATM, and less time on your store. At GoldStar ATM, even if you get one ATM machine, regardless of the plan you’re on, we can assure you that your ATM will not remain out of order for more than one day. We will send someone the same day to fix your ATM machine. We offer round-the-clock service and repair, which we offer free of cost. If you get more than one ATM, you will not have to worry about spending money maintaining any of them. Now, What Have You Decided? Will you be installing an ATM machine? Remember, the number of ATMs you install in your store doesn’t matter. How you utilize the space is what matters in this instance. Whether you receive a lot of foot traffic or not, you can increase your revenue with just one ATM machine. Later on if you want to install more, just let us know and we will deliver, install, and program it for you!

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