Customer Advocate - GoldStar ATM

ATM Customer Advocate

ATM Customer Advocates have a high-paced, exciting career path ahead of them.


  • Providing troubleshooting assistance in areas such as client orders, account resolution, and other role-specific challenges.
  • Providing data and guides to help the sales team.
  • Managing sales tracking tools and report on critical information.
  • Staying up-to-date with industry trends, our competitors, new product and feature launches, and ensure the sales team is informed.
  • Reviewing pending orders and specific customer requests to provide excellent customer service and customer experience.
  • Championing incoming event sales/leads to their conclusion.
  • Responding to inbound leads, qualify their needs, and book appointments for sales consultants.


  • Those with experience as a Sales Support Specialist or Sales Support Associate are strongly encouraged to apply.
  • Independent, scrappy, and a fast learner who enjoys constant improvement of their knowledge and skills.
  • Strong analytical and multitasking skills.
  • Professional phone manner.
  • Excellent written and oral communication skills.
  • Comfortable with phone outreach to new prospective customers.
  • Ability to update the CRM database, report preparation, and document presentation.
  • Identify sales opportunities.
  • Enthusiasm and a professional attitude are a must.
SALARY: $14.00 to $19.00 /hour, dependent on experience.


  • Achievement bonuses.
  • Commissions on booked sales leads sold by sales consultant and event sales.
  • Ongoing performance focused promotions.
  • Casual work environment.


GoldStar ATM is seeking a passionate and motivated person to join our talented team as a full-time Customer Advocate. This role will directly support our sales department while connecting all departments. This individual will directly impact business goals by identifying customer pain points, excelling at creative problem solving, providing feedback and suggestions to streamline processes, and quickly forming relationships with customers and co-workers. The Customer Advocate is ultimately responsible for ensuring our customers have a smooth and effortless experience every time they need us. You will love this role if you genuinely enjoy helping others and want to develop world-class customer experience.

The Customer Advocate must be a person who can thrive in a challenging environment, has a great work ethic, is motivated to learn and grow, is accountable, and who can deliver on assignments. If you desire to do so, a successful Customer Advocate may have an opportunity to develop into a sales consultant role.

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